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Common Queries

You Asked, We Answered

Mabel Mae Collective aims to make quality sh*t, if we aren't happy with a product, we wont sell it. So if you come across any issues, please contact us via email as soon as possible to discuss

To keep our cost and environmental impact low, we will re-use any packaging and materials where possible. 

Payment options

Paypal, Visa, Mastercard & Afterpay 

Shipping

We aim to pack and ship your order within 2 business days after it has been placed. Orders are sent via Australia Post. Please allow 3-7 business days to receive your order. in high volume times please allow longer. 

Unfortunately at this time we only post within Australia, please keep checking back for updates.

We are no longer liable for a product once it is in the mail so please direct any delivery faults, missing orders etc to Auspost.

Privacy Policy

This Privacy Policy applies to this website which is operated by Mabel Mae Collective.

In this Privacy Policy,

  1. “we”, “us” or “our” means Mabel Mae Collective

  2. “you” or “your” means visitors to our website, subscribers to and users of services provided by us, purchasers of our products and services and our advertising customers.

 

Any information that you provide through this website may be collected and used by us, governed by this privacy policy. This statement sets out our policies relating to the collection and use of your personal information. It applies to your conduct on this website. These policies are in addition to the Terms & Conditions governing the website and should be read in conjunction with these Terms & Conditions. You must not use this website if you do not accept this Privacy Policy.

 

Your personal information is important to us.

We recognise that your privacy is very important and that you have a right to control personal information. We know that providing personal information is an act of trust and we take that seriously. Personal information is information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. It includes all personal information regardless of its source.

How we collect information about you

Whenever you visit this website, our servers will automatically record information about your usage of this website, such as the time of the visit, its duration, and the pages you visit. This is to assist us in improving this website and to ensure that advertisements on this website are most directly relevant to your interests. In these instances, the information we collect about you remains anonymous.

The collection of some of your personal information is essential for the completion of some of the functions and activities of this website. We will, if it is reasonable or practicable to do so, also collect your personal information directly from you. For instance, the collection of your personal information may happen when you:

  1. complete and submit a “get in contact with us” form

  2. complete a purchase and provide your information

  3. submit an email or message to us through the website; or

  4. provide information by telephone after visiting the Website.

 

The personal information we collect from you may include your name, postal address, email address, date of birth, phone number, mobile phone number and in some instances, your financial information, or other information considered necessary for any request, order, or application process you may be undertaking.

We may also collect personal information:

  • from third parties such as credit reporting agencies or your representatives;

  • from publicly available sources of information;

  • from our third party service partners;

  • from our own records of how you use our services; or

  • when legally required to do so.

 

No matter how your personal information is collected, it is dealt with by us in accordance with the National Privacy Principles.

If you choose not to provide personal information to us, we may not be able to provide you with the products and services you require, or a high level of service.

Using and Disclosing Personal Information

We may use your personal information in order to:

  1. verify your identity;

  2. provide our products and services to you, including our directory listing services, lead generation services and advertising services;

  3. administer and manage those products and services, including notifications, charging, billing and collecting debts;

  4. enter into contracts with you;

  5. assist you to subscribe to our products and services;

  6. make changes to your profile;

  7. respond to any queries or feedback you may have;

  8. help us improve our products and services;

  9. provide relevant marketing information, including promotions or special offers;

  10. conduct appropriate checks for creditworthiness and for fraud; and

  11. prevent and detect any misuse of, or fraudulent activities involving the Website.

 

We might contact you to let you know about products, services, promotions or special offers that may interest you. If you do not want us to contact you to promote and market our products, services, promotions and special offers, please email: hello@mabelmaecollective.com

 

We may disclose your personal information if it is:

  1. Required or authorised by law or government and regulatory authorities;

  2. We suspect that your use of this Website is in breach of the Terms & Conditions;

  3. To protect our rights or property;

  4. To lessen a serious threat to a person’s health or safety;

  5. To credit reporting and fraud-checking agencies;

  6. To credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing); or

  7. To our professional advisers, including our accountants, auditors and lawyers.

 

Where your personal information is disclosed

 

We will seek to ensure that the information is held, used or disclosed consistently with the National Privacy Principles and other applicable privacy laws and codes.

Data Security – Protecting Your Personal Information

We store information in different ways, including in paper and electronic format. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:

  1. confidentiality agreements for our employees and contractors;

  2. security measures for systems access;

  3. only allowing access to personal information where the individual seeking access has satisfied our identification requirements;

  4. access control;

  5. destroying or permanently de-identifying your personal information if it is no longer needed for the purpose which the information was originally collected, used or disclosed under National Privacy Policy Principles.

 

However, we will not be held responsible for events arising from unauthorised access to your personal information.

Our use of cookies

Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances, this may mean you will not be able to take full advantage of parts of this Website.

The use of cookies can enhance your enjoyment of this Website because they can help us personalise your experience of this Website by providing information that is most relevant to your interests. Cookies provide us with aggregated information on how users interact on this Website, track which advertisements are effective and help us improve your experience on this Website. Cookies do not personally identify you, but your browser.

We may use independent companies to measure and analyse Internet usage across this Website. The tracking collects the following core information on the usage of this Website:

  1. The number of page views (or page impressions);

  2. The number of unique visitors;

  3. How long these unique visitors (on average) spend on the Website;

  4. Common entry and exit points into the Website.

 

This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of this Website. The data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other Internet sites.

 

Pages on this Website may be coded with tracking software. This is transparent to the user, as the software makes use of an invisible image (via Javascript) or an invisible Java Applet, at the bottom of the web page. This software stores a cookie in your browser, which contains a unique identifier. This enables tracking of the number of unique visitors to this Website. In no way does this unique identifier identify a user personally. We do not and will not marry any data collected by independent tracking software with any personal information collected on the website.

 

Advertisements

Some advertisements (such as “banner” advertisements) that you see displayed on this Website are delivered on our behalf by third-party advertising companies. No personal data, for example your name, address, email address or telephone number are used during serving our advertising, but, on our behalf, our third-party advertisers may place or recognise a unique cookie on your browser. This cookie does not collect personal data about you nor is it linked to any personal data about you.

What else should I know about internet privacy?

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or internet cafe. You as an individual are responsible for the security of and access to your own computer.

Whenever you voluntarily disclose personal information over the internet this information can be collected and used by others. Therefore, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information.

Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide. Therefore, we recommend that you:

let us know if there are any errors in your personal information; and

keep us up to date with changes to personal information such as your name or address,

by contacting us at hello@mabelmaecollective.com

Resolving Your Privacy Issues

If you have any issues you wish to raise with us, or would like to discuss any issues about our Privacy Policy, then you are able to do so by emailing us at hello@mabelmaecollective.com

 

We will endeavour to respond to your request within seven days. If an investigation is required we will keep you advised of progress.

Changes to the Privacy Policy

We will be adding new pages and features to this Website. We will continuously review our Privacy Policy to ensure that it protects your privacy while supporting your user experience on this Website. We encourage you to keep visiting our Privacy Policy to see if any updates have been made.

Further information on privacy

For more information about privacy issues in Australia, visit the Australian Federal Privacy Commissioner’s website (www.privacy.gov.au).

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